Comcast's 24/7 Customer Service Line Closed For Cancelers, Open For Upgraders

April 9, 2009

After a long day of work, John called Comcast's "24/7" customer service line to downgrade his service. Press 1 to upgrade, 2 to downgrade, chirped the phone. He pressed two and was told that he was calling after hours and would have to call back later. He hung up and redialed and pressed 1, "upgrade," this time, and within 30 seconds was connected with a customer service rep, "who was more than happy to help me DOWNGRADE my service. It was literally a 2 minute call, and I had cancelled the services I don't use and am saving almost $40/mo," blogs John. Clever, Comcast, so clever.

Click here for the rest of this April 9, 2009, Consumerist blog entry and reader responses.

In May 2009, Consumerist had this amusing entry on Comcast:

The good news is persistence on your end can cancel out incompetence on theirs.

I get my cable and Internet through Comcast, and called Saturday to see if they'd lower my bill if I threatened to cancel. The first rep I talked to said there was nothing he could do for me because I'd just finished a term on a promotional rate, and company policy dictates customers can only get special discounts every three months.

On a follow-up call immediately after, a different guy told me he'd cut my bill by $40 a month for six months.

For the rest of this May 4, 2009 entry, click here.