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Comcast Customer Service Ratings at All-Time Low

May 20, 2008

Customer satisfaction ratings for Comcast Corp. fell this year to an all-time low and rank at the bottom of cable and satellite TV providers, according to a survey released on May 20. Comcast lagged behind smaller operators such as Cablevision Systems Corp. and RCN Corp., which as a group topped the customer satisfaction ratings for the first time ever.

Comcast rated 54 out of a perfect 100 for customer satisfaction. Rapid growth for the Philadelphia-based company, which have been buying up smaller cable systems, may have added to its customer service problems, the report said.

For the full May 20, 2008, Associated Press article, click here.

 
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